Is it safe to make an online purchase?
Yes. Your bank details are encrypted so that not even we have access to them. Through the SSL certificate of our website and the protection that our PayPal and Redsys payment gateways give us, your bank and personal details are protected.
Can I order by phone?
No. For reasons of security and privacy of customer data, all orders must be registered through the online store.
What payment methods can I use?
For the convenience of our client, we put 3 payment methods in contact: Bank transfer, credit card or PayPal.
In no case will payment be accepted on cash or in cash.
Are there discount coupons for purchase volume?
Yes. Write us at firstname.lastname@example.org indicate the products in which you are interested, the quantity and the destination city. We will respond as soon as possible after studying each case.
Do the prices of the articles include VAT?
Not in all cases. All the prices on our website, both for products and transport, have VAT or I.C.I.G. with automatic application depending on the shipping area and visible at the time of purchase.
– MODIFICATIONS AND RETURNS –
Can multiple orders be combined into one? Do I have to pay twice for transportation?
Yes, but it will always be adjusted to the delivery date of the second order. Transportation payment will depend on where the merchandise is at the time of the second purchase. If you are still at the factory of origin, a second transport payment is not necessary. If, on the contrary, it has already left, the indicated amount will have to be paid again. We recommend contacting our team before making the second purchase email@example.com.
Can I modify an order after I have made the payment?
No. You will have to place a new order and the shipping costs will vary depending on the situation of the merchandise. Check the status of your merchandise by contacting us at firstname.lastname@example.org specifying order number, name and ID.
Can I cancel my order?
Yes, as long as the order has not yet left the factory. Once the merchandise has been collected, it will be a return, and the transport costs must be paid by the client. To cancel your order or any other query, write to us at email@example.com
Can I return an order already received?
Yes, as long as it is in perfect condition, in its original packaging and has not been tampered with. You have a period of 7 days from receipt of the merchandise.
Custom-made products have no return.
Ask us what other materials can be returned and the process to follow at firstname.lastname@example.org
– DELIVERY OF THE ORDER –
How can I verify all merchandise before the carrier leaves?
In the case of large volumes of purchases, it is not possible to check all the merchandise at the time of delivery, so we always advise you to write on the delivery note “PENDING REVISION”. In this way you are making it clear that the material has not been reviewed at the moment and that you will do it in the next 24 hours to be within the term of claims for breakage.
How can I know what day I will receive my order?
Our sales representatives will do a personalized follow-up of each case to keep the client informed at all times. When the transport agency confirms the delivery date, our sales representatives contact the client to notify them of the assigned day. In parallel, on the day of delivery, the carrier will call each of the clients to confirm the delivery time.
In the case of sending by postal mail, a shipment tracking service is made available on the Webs of the post office.
Do they upload the material to the home?
No. The merchandise is unloaded at street level. At the time of delivery there must be someone in charge of collecting the merchandise at the address.
How much does transportation cost?
The shipping price is approximately € 17.00 VAT included in all cases. depending on the quantity, varieties of products and destination city, the price will be modified.
Do you ship outside the Peninsula?
Yes. If you want to send the order to any other city, the special price will be paid by the customer. You can request a quote for special transport indicating the product you want, quantity, destination city and postal code to email@example.com
Is it possible to specify a delivery date?
Yes, as long as it is requested at the time of the order. The delivery date can be altered by different factors external to us. In the case of modifications to the requested delivery date, we will keep you informed.
What happens if I am not at home at the time of delivery?
Several days before delivery you will be notified of the estimated date. On the same day of delivery, the carrier will contact you to arrange the time. If you are not or will not be at the scheduled time, you can notify him at that moment and agree on another day and time.
AFTER SALES AND WARRANTY –
Where can I see my invoice?
After delivery of the material, we will send the invoice to the contact email indicated in the order. If you haven’t received it, please check the spam or spam folder. If you need us to resend it, do not hesitate to contact us indicating your order number, name and NIF to firstname.lastname@example.org
What happens if I receive the defective or broken material?
In the case of receiving the broken or defective material, do not worry. You have a period of 24 hours from the time of delivery to make the claim, writing us an email and attach an image of the incident to email@example.com
To avoid problems with transport insurance, we always recommend specifying “PENDING FOR REVISION” on the delivery note.
What happens if the order arrives incomplete?
If you have received your order and you are missing a box or unit, contact us indicating your name and order number to firstname.lastname@example.org