General buying conditions

General buying conditions

1º.- Legal Framework

In compliance with current regulations, the entity ANTONIO RAPETTI that operates through the internet from this website WWW.CUSTOM883.COM detailed below the general conditions of contracting the products and / or services offered through it and which generate the rights and obligations of the parties.

2º.- Identification

The present General Contracting Conditions (hereinafter “Conditions”) have the function of regulating the relationship between ANTONIO RAPETTI (hereinafter the “Provider”) and the clients (hereinafter the “User”), relating to all transactions carried out through from the website of the online store.

2º.1.- Offering Company



– CIF: B29114238



– PROVINCE: S / C Tenerife

– C.P .: 38660


2º.2.- User

User or client will be understood as the Internet user who acquires this condition, by registering on the website, using a form for this and assigned user keys and password, for which he has full responsibility for use and custody. , being responsible for the veracity of the personal data provided to the provider, as we will see in the User Registration section.

3º.- Acceptance

By accepting these Conditions, the User declares:

That she is a person with the capacity to contract according to current regulations.
That you have read and accept these Conditions.

4º.- Availability

The User will always have access, in any case, prior to the start of the product contracting procedure, to the conditions, and may be stored and / or reproduced on a durable medium.

5º.- Validity or Duration

The period of validity or duration of these Conditions and particular contracting conditions, will be the time that they remain published on the aforementioned website and will be applicable from the moment the User makes use of the website, and / or proceeds to the hiring of any products.

6º.- Modifications

The provider reserves the right to unilaterally modify said Conditions, without this affecting the goods or promotions that were acquired prior to the modification by the User. The User agrees to carefully read the contracting conditions, each time they proceed to contract a product given that they have been subject to modification since the last time they agreed.

7º.- Nullity

If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will affect only said provision or the part of it that is null or ineffective, subsisting in everything else the Conditions.

8º.- Object of the contract

The purpose of this contract is to regulate the contractual sales relationship born between the provider and the user when the user accepts the purchase during the online contracting process through the mechanisms set out below. The contractual relationship of sale involves the delivery, in exchange for a certain price and publicly exposed through the website, of one or more specific products.

Each of these products may be subject to a specific regulation through the particular contracting conditions of each of them, of which more detail will be given in the guarantee, returns, withdrawal, or in the product’s technical data sheet, due to the different formats in which the products are marketed, their packaging or their own nature.

9º.- User Register

The User will be able to register on the web, in the upper right button of the icon, once he accesses it, he will press the button “Don’t have an account? Create one here”. For which, you will enter the personal data required as mandatory will be: Treatment Mr / Mrs, name, surname, email address, password, date of birth, email. Registering as a Store User will provide you with access to the website, the purchase of products and the reception of newsletters / newsletters with information about the company and its products.

The user will select a username and password, agreeing to make diligent use of them and not make them available to third parties, as well as communicate to the provider the loss or theft of them or possible access by an unauthorized third party. , in such a way that the supplier proceeds to immediate blocking.

The user has full responsibility for its use and custody, being responsible for the veracity of the personal data provided to the provider. The user will not be able to choose as the user name words that are intended to confuse others by identifying the latter as an integral member of the provider, as well as malicious, insulting expressions and in general, contrary to the law or the requirements of morality and good manners.

10º.- Geographical scope

This website operates and sells, in mainland and Canary Islands. Hereinafter, this geographical area will be understood as “the Territory”. Therefore, only shipments are made and the products are distributed in the Territory.

The use of this website, as well as any purchase made on it, is considered made in Spain, and therefore subject to current Spanish laws and regulations.

The Provider does not accept or deliver orders outside the aforementioned Territory, without having a prior agreement between the parties.

All of the above is indicated without prejudice to the fact that we will soon be able to offer these services in the excluded areas, in which case it will be announced in advance on this website.

11º.- Product Information

The Provider pays great attention to the information regarding the characteristics of the products through technical descriptions from its collaborating companies and manufacturers, and photographs that illustrate the products. All this is done within the limits of technique and respecting market standards.

For greater ease, you can have a link to expand the information as much as possible. If you need more information, the client can contact us via email.

12º.- Taxes, currency and shipping costs

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT) or in the case of the Canary Islands I.C.I.G.

The prices of the products displayed on the Web do not include Value Added Tax (VAT) and in any case will be expressed in the Euro currency (€).

Said prices, unless expressly stated otherwise, do not include shipping costs or any other additional services attached to the purchased product.

13º.- Language in which the contract is developed

El procedimiento de contratación y la información precontractual está en castellano y este idioma será el utilizado para llevar a cabo la contratación.

Las comunicaciones no contractuales se podrán realizar además que, en castellano, también en ingles o italiano.

14-Steps of the Hiring / Purchase Process

14º.1-  Register

In order to start the process of contracting products at, you must first register as a user, by clicking on the button “don’t have an account? Create one here”, and filling in the required information requested on the page that will appear below.

After registration, the user name and password are assigned automatically, according to those previously chosen by the interested part.

The registration system is not provided with a user verification system in the registration process. So before activating the user in the system, a welcome message is sent to the email.

Once correctly registered, the user will be able to enter their profile control panel with their username and password to manage all those functions that the provider of the page has made available to them, such as information (name, email, date of birth, telephone , etc.), addresses (shipping / billing), history and details of my order, invoices for subscription, discount coupons, my wish list, my alerts, and the possibility of exercising your rights. Once the registration is made, you can proceed to purchase your product (s).

14º.2.- Purchase process

The purchase process is easy and straightforward.

  • Summary of the products added to the shopping cart
  • Registration order method
  • Shipping Information
  • Shipping method
  • Payment information
  • Order review and payment


Provisions to take into account in the purchase process.

15º.- Product availability

The purchase of the products is on request, and the manufacturer will verify the stock at that time. In case of delay of the shipment, it will be previously notified by phone or by email.

16º.- Types of products

The website has a variety of high-quality products made entirely by hand with very competitive prices, divided into categories for easy search.

17º.- Maximum order amount

There is no maximum order. But depending on the quantity required, the delay time before the shipment may vary depending on the eventual manufacturing times.

18º.- How to extend or cancel my order

To extend an order you can do it as long as you have not completed the purchase. To cancel an order after making a purchase, it can be canceled with the right to a full refund as long as the following conditions are met:

The order has not left our warehouses or is in transit to the indicated address.
To request the cancellation of your order you must send an email to the address

19º.- Shipping costs and methods and delivery time

Shipping costs will be made by the transport company of the supplier may vary depending on the destination area of the shipment, indicatively in Spain it will be 17: 00 €.

20º.- The delivery time

Between the completion of the order and the date of the first delivery attempt by the transport company at the address indicated in the order, it will take between 7 and 15 days and will correspond to the sum of these 2 factors:

  1. The delivery preparation period (at least 72 hours) = validation and verification of your data and payment + preparation of your order + collection by the transport company.
  2. The delivery and delivery time of your order are indicated in business days within approximately 120 hours.
    In the event that you do not receive a package within the indicated period, an investigation will be carried out together with the carrier that could last several days (the approximate period is fourteen (14) business days).

During this period, no forwarding or refund of the order can be made.

We recommend that upon receipt of your package verify that everything is in accordance with your order and that the packaging of the package is in perfect condition, then sign with reservations and indicate by hand on the delivery note of the carrier if you found any anomaly when receiving it.

When opening your package, if you find that the delivered items do not comply with your order or are damaged, please contact our Customer Service, see its section.

Products shipped by suppliers do not facilitate the product installation and operation process.

21º.- Invoice

Where can I check my invoice? Once the order has been delivered to the address, the invoice will be generated and will be sent via email.

22º.- Value added tax

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT) in the Peninsular area and to I.C.I.G. in the Canary Islands.

23º.- Payment methods or modalities

In general, the User may choose the form of payment:

  1. By credit / debit card, for which it will facilitate, among others:
    1. Name and surname;
    2. Card number;
    3. CVV / CVC;
    4. expiration date of the card;
  2. Once you have validated all the information about your purchase (items, shipping methods, delivery and billing addresses), a choice will appear to choose which payment method you want to use and enter your data. In the event that the payment platform will inform of the denial of the card, the order will be automatically canceled, informing the customer of the cancellation online and at the moment, as we have previously commented. You cannot make payments with cards issued outside the Spanish territory.
  3. By bank transfer You must make the transfer to the account that will be indicated in due course. IMPORTANT: as a concept of the transfer, you must indicate the order number that will be indicated.
  4. By PayPal You can make the payment of your purchase through Iupay. When choosing PayPal as the payment method, the billing address indicated above will be ignored, and the address registered in your PayPal account will be taken into account for billing purposes.


The data of your card will not be saved in our database, since when they are filled in, they will be on the secure website of the chosen bank.

24º.- General provisions on the Payment Process

  • The payment order given by the User necessarily implies adherence to these General Conditions, as well as the particular conditions of the order.
  • For any form of payment chosen by the User, all payments will be subject to the terms and conditions applicable to the User by the intervening financial entities or by the secure payment platforms (Visa, MasterCard, PayPal, etc.).
  • Once the payment has been made correctly, the User will receive an informative and confirmation email confirming the essential conditions of the operation:
    • Contracted services, and description of the provision thereof.
    • Products sent to the address indicated by the User:

In any case, through the website, the User will always have access to the information of their orders and their corresponding invoices for the purchases purchased.

The Provider reserves the right to cancel payments or orders in the event of indications of fraudulent operations, informing the competent authorities of the conduct that may be investigated for the prevention of fraud.

25º.- Returns of defective, damaged or incorrect products or exercising the right of withdrawal

Once the preparation of the product has begun, Antonio Rapetti does not accept returns on any order or product, since all orders are made especially as requested by the customer and as one of the legally established assumptions.

In case of defective product, the Provider will proceed, as appropriate, to repair, replace, lower the price or terminate the contract. This provision does not affect the rights recognized to the consumer by current legislation.

In the cases in which you consider that at the time of delivery the product does not comply with the provisions of the Contract, it is a product damaged during shipment, or it is incorrect, you must contact us immediately by mail email, providing the product data, as well as the damage it suffers.

Once the application has been examined and the appropriate verifications have been made, prior confirmation via e-mail we will proceed. to carefully examine the returned product and we will communicate by e-mail within a reasonable time what is appropriate.

The rights recognized by current legislation are safe.

In the event that you have received a wrong order, send us an email to INFO@CUSTOM883.COM. We will be happy to assist you to correct the error.

26º.- Exceptions to the right of withdrawal

The right of withdrawal does not apply to the delivery of:

– Products that may see their nature altered.

27º.- Customer service: Help, Suggestions and Claims

At any time, you can contact our Customer Service to ask for help, put suggestions or complaints by writing to INFO@CUSTOM883.COM and we will answer you as soon as possible.

28º.- Product guarantee

All the articles offered on our website have the official manufacturer’s guarantee in the legally established terms, for a period of 2 years from the date of delivery.

This guarantee period of 2 years, from the delivery of the product, although in it, does not include deficiencies caused by negligence, blows, incorrect use or improper manipulations, incorrect installations not carried out by authorized Technical Services when appropriate … etc, nor materials that are worn by use.

The provider reserves the right to request an official technical service to verify the origin of the problem. In the event of a defect caused by reasons beyond its origin, the repair will be billable.

In those cases that justify the application of the guarantee, the repair, replacement of the article, reduction or return will be chosen, in the legally established terms.

In order for you to make the guarantee effective, contact the Customer Service, writing to, indicating the customer’s name, order, and damaged material and you will be informed of the process to follow.

29º.- Provider Rights

  • Keep, modify or suspend your website without prior notice.
  • Modify the price of the offers.
  • Reject orders for lack of stock or customer default.
  • Reject access to computer tools to clients in case of breach of these conditions.
  • Receive the amount of the customer’s purchases, accepted the transaction.
  • Reserve the domain and retain full ownership of the item until full payment by the customer.
  • Do not reproduce, dispose of or dispose of the information published by The
  • Provider in all its contents without the express permission of the company itself.
  • Proceed to correct or amend human or computer errors.

30º.- Limitation of liability

All the information provided by the User to the Provider and through the corresponding forms must be truthful. It is the responsibility of the User to keep the data provided, to the Provider, duly updated.

In any case, the Provider is exempt from any responsibility for damages or losses caused as a result of having provided false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.

The Provider will not be responsible in those cases in which it corresponds to the parents, guardians or legal representatives of the minor or disabled Users, authorize access, supply of personal information or use of the website or the contracting of any products or services. provided through the applications or web platform. It will be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use of the minor or disabled person to the contracting of the products and services provided through WWW.CUSTOM883.COM

The access of the Users to the Contents does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have any harmful effect on the User’s computer equipment.

In any case, it will correspond to the User to have the necessary tools to detect such viruses or harmful computer elements. Consequently, the provider will not be responsible for any possible damage caused to the computer equipment of the Users or third parties during access to the Contents.

The Provider will not be liable for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.

31º.- Applicable Law and Jurisdiction

These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services subject to these conditions, to the Courts and Tribunals of the user’s home.

In the event that the user is domiciled outside of Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the domicile of THE OWNER OF THE WEB.

32º.- Online dispute resolution platform for consumers and merchants

The European Commission has launched a platform to help consumers and merchants resolve disputes related to purchases made on the Internet.

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